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Is
there a free trial? |
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Dark Ages
software is free to download. Full download is about
15 MB, downloadable as a single file or in several parts.
You may
play a 10-day free trial. Registration is not necessary for the free trial.
If you would like to continue playing your trial character after the free
trial, register an account.
Also, if you like mainland Asian mythology, you'll love this free download
and free trial of Nexus: The Kingdom of the Winds
[Top]
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Is additional
software needed once I register?
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No additional
software is needed. [top]
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When I logon to the game do I need a patron
ID and password? |
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You need only your
game character name and password. Your patron ID and password is generated
when you register a paying account. It is used on our patron website to
manage your account. [Top]
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I have already played the trial. When
I register an account can I continue to play my trial character?
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Yes. Once
your account is created you will receive a Patron ID and password through
email. You use these to register your character to your account at the patron
page, http://patron.nexon.net/da/
[top] |
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My child wants to play the
game. Can I be assured s/he will not be exposed to objectionable content?
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Parents
may feel that some content within the Dark Ages is inappropriate for pre-teen
players. In addition, while Nexon may, in its sole discretion, choose to
act upon inappropriate use of "chat" and game play within the
Dark Ages, it is always possible that, at any time, there may be language
or other material parents may deem inappropriate for their children. You
understand that Nexon has expressed its rules in this Agreement regarding
appropriate game play; however, Nexon cannot guarantee that other Dark Ages
players will not provide content or access to content that parents or guardians
may find objectionable. Nexon does not, as a matter of policy, screen or
"police" the content of the materials or communications transmitted
by each Dark Ages player. [top] |
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I'm having trouble using your website
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Usually
when people have difficulty using our site it is because they are using
an older version of their browser. Try downloading the newest version of
Internet Explorer.
[top] |
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How much does the game cost?
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Enjoy a low rate of $9.95 per month. No sales taxes apply.
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Can I register just one character?
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Yes.
You can register 1-5 characters on a Dark Ages account. The price is the
same regardless of the number of characters registered. [top]
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I already have a NexusTK account, can
I just add Dark Ages to that account? |
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No,
NexusTK and Dark Ages are two completely
different games [top]
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Where do I register?
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http://patron.nexon.net/da/
[top]
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I don’t have a credit card. Can
I still register/renew an account? |
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Yes! Print out a registration
form from the Dark Ages
offline registration page. Fill it out and send it with your check or
money order to the office. If you are renewing an account, please include
your patron ID. Registration and renewal orders cannot be processed until
payment is received. We also accept payments through Western
Union Quick Pay. Please allow enough time for your payment to reach
us so that your service is not interrupted. [top] |
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Something went
wrong with my online registration. |
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Your account is not created, nor is your credit
card charged until the registration process has been completed. You will
know this when you receive an email with your patron ID and password. If
something has gone wrong along the way, try again or email me for a registration
form. Our system does not recognize special characters such as ‘ or
/. Be careful not to use those characters when registering online. [top] |
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Can I remove a character
from my account and use it at a later date? |
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No. Characters that are removed from accounts
are immediately and permanently deleted from our database. They cannot be
reregistered on any account. Please be very careful when removing characters
from your account. [top] |
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Since I can have
1-5 characters on my account, can my friend and I share an account? |
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No. When you open an account it is only for
yourself. The account and characters are non-transferable, and characters
registered on the same account cannot play at the same time. See Dark Ages License and Service Terms
Agreement [top] |
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What happens if I don’t
renew my account? |
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Characters remain in
our database for 30 days after expiration of the account, then are automatically
deleted. I have no control over this, so if you want to keep your characters
safe please be sure to renew your account before the 30-day period ends.
[top] |
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My email address has
changed since registering |
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Please contact
us with your name, address, phone number and new email address so your
account can be updated.[top] |
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Someone in the game is
asking for my password. Should I give it to them?
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No. Your character's
safety is in your own hands.
Here are some suggestions for keeping your characters and your computer
safe:
1) Do not share your
passwords with anyone.
2) Use passwords that cannot be found in the dictionary and that are a
combination of letters and numbers.
3) Do not use the same passwords for your characters that you use for
other things, such as ICQ.
4) Do not download files from unknown sites.
5) Do not accept files from anyone you don't know and trust *in real life*.
Many characters have been hacked due to a supposed "cheat code"
that infects their computers with a virus called Back Orifice. This allows
the hackers full access to their computer.
6) Don't give out your game character or patron password to *anyone*,
not even anyone saying they are Nexon staff. Nexon staff will never ask
for passwords, and if we did ever ask for personal information it would
not be from within the game, but through email with a @nexon.net address.
7) Do not allow anyone access to your email account.
If you take precautions,
you will not be in danger. Please be careful with your passwords and computer
and do not hesitate to contact us if you have any questions. [top]
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I don’t understand
a charge on my credit card statement.
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Please send me the transaction
date and amount for a prompt explanation. [top] |
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How do I cancel my
account? |
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Accounts do not automatically
renew. Unless you renew your account yourself, it will expire on its expiration
date. Refunds are not provided.[top] |
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Can my subscription be refunded? |
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No. Nexon's policy is that all subscription puchases are non-refundable,
regardless of reason. [top]
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I am from a country outside
the US. |
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Payment for accounts
must be in US dollars. Most credit card numbers can be processed; however
there are some that are not recognized by our bank system. Banks can assist
you with money orders that can be sent to our office. [top] |
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AOL users |
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Make sure your mail
filters are off or set to accept mail from nexon.net. For more information,
go to AOL keyword 'mailcontrol' (click the 'Keyword' button on the upper-right
corner of your AOL screen). [top] |
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Why can’t Dark Ages
always be free? Why is there no one-time purchase option? |
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Unlimited play per
month for the equivalent of $0.33 (US) a day. We are a service as much as
we are a game. We are committed to this service. Your patronage increases
our quality of service. Our improvements don't stop here. They continue
with the same commitment to founding the next generation of online entertainment.
[top] |
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Why isn't Dark Ages
funded through advertising? |
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You would have your
fun interrupted almost every 60 seconds to see an advertisement. [top] |
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Can I play Dark Ages on my Mac? |
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No, Nexon games cannot
run on Apple systems at this time. For detailed system requirements, please
see http://www.darkages.com/download/main.html
[top] |
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I lost my items, I
can’t logon, and I’m having other technical trouble.
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Please visit the Dark
Ages Technical Support FAQ [top] |
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I have specific questions,
concerns, and suggestions regarding the game itself. |
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Please visit the Dark
Ages Game Support
FAQ [top] |
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I have another account or registration
concern, or this information did not answer my concern. |
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Email me, account, your
account manager.
account@darkages.com
Nexon Inc.
2855 Kifer Road Suite 100
Santa Clara, CA 95051
408-988-6770 Monday-Friday 09:15am-5:45pm PST [top] |
